2299 bdt Privacy Policy
The security of your personal information is very important to us. This document clearly explains what information is collected, why it is collected, and how it is kept secure.
Table of Contents
Introduction and Applicability
2299 bdt treats user privacy as its highest priority. This privacy policy ("Policy") applies to the use of the website, mobile application, and all digital services provided by 2299 bdt.
When you register on our platform, use it, or access any of our services, you agree to the terms of this policy. This policy forms part of the Terms and Conditions and both documents should be read together.
This policy applies only to 2299 bdt's own platform. We are not responsible for the privacy practices of third-party websites or services.
Types and Sources of Information Collected
2.1 Information Collected Directly from You
We collect the following information during account registration and use of our services:
- Full name, date of birth, and gender
- Mobile number and email address
- National ID card or passport details for identity verification
- Payment information related to deposits and withdrawals (such as bKash, Nagad, Rocket, or bank account details)
- Messages or complaint details you send when contacting us
2.2 Information Collected Automatically
When you use our platform, certain information is collected automatically:
- IP address and device identifier
- Browser type, operating system, and device model
- Session duration on the platform, pages visited, and navigation patterns
- Transaction history and gaming activity logs
- Information collected through cookies and similar tracking technologies
2.3 Information Collected from Third Parties
For the purpose of fraud prevention and identity verification, we may occasionally receive supplementary information from trusted third parties (such as payment processors or identity verification service providers). Any information received in this way is used only for the specified purpose.
Purpose of Using Your Information
2299 bdt uses the information collected for the specific purposes listed below:
- Account Management: To complete registration, verify identity, and keep your account secure.
- Service Delivery: To provide deposits, withdrawals, gaming, and other platform features without interruption.
- Customer Support: To resolve issues and provide accurate information via live chat or email.
- Financial Security: To detect and prevent fraud, money laundering, and unauthorised activity.
- Personalised Experience: To analyse your preferences and habits and offer more relevant content and promotions.
- Legal Obligations: To comply with applicable laws and regulations and to maintain required records.
- Platform Improvement: To analyse user experience and further improve the quality of our services.
Your information will never be used beyond the purposes stated above. In accordance with our Responsible Gaming Guidelines, we may monitor your gaming behaviour to identify potential issues at an early stage.
Sharing Information with Third Parties
4.1 General Policy on Information Sharing
2299 bdt does not sell or rent your personal information to any third party. However, information may be shared with trusted partners in specific circumstances and under strict agreements.
4.2 Situations Where Information Is Shared
- Payment Processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant institution.
- Identity Verification Services: Information may be exchanged with trusted providers to verify account legitimacy and age.
- Technology Partners: Software and infrastructure service providers essential to the operation of the platform.
- Law Enforcement Agencies: Information may be provided to the relevant authorities in compliance with a court order or legal obligation.
4.3 Obligations of Partners
All third parties with whom information is shared are bound by agreement with us and are required to use the information only for the specified purpose. They may not disclose this information to any other party.
Cookies and Tracking Technologies
5.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. 2299 bdt uses cookies for the following purposes:
- Essential Cookies: To keep login sessions active, maintain security, and ensure the core functionality of the platform.
- Functional Cookies: To remember your language preference and other settings.
- Analytics Cookies: To analyse how the platform is used and improve our services.
5.2 Managing Cookies
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some core platform features to stop working. Instructions for managing cookies in different browsers can be found on the respective browser's help page.
Data Security Measures
2299 bdt uses industry-standard technical and organisational measures to keep your information secure. The main security measures are listed below:
Your account password is stored in encrypted form — no member of our staff can ever view your password. You should also take care to protect your account — do not share your password with anyone, and if you notice any suspicious activity, notify our support team immediately.
However, no method of transmitting information over the internet is completely secure. We provide the highest level of protection we can, but no party is able to guarantee absolute security.
Data Retention Period
2299 bdt retains your information only for as long as it is necessary. The following factors are considered when determining the retention period:
- Active Accounts: Full information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
- Financial Transaction Records: Retained for the period required under financial regulations.
- Marketing Communications: Stopped as soon as you withdraw your consent.
Once the specified retention period ends, information is securely deleted or anonymised so that it can no longer be used to identify you.
Your Rights
8.1 Right to Access and Correct Your Information
You may contact us to obtain a copy of the personal information we hold about you and to correct any inaccurate or incomplete information. You can also update basic details directly through your account settings.
8.2 Request for Deletion of Your Information
You may request that your personal information be deleted. However, certain information may need to be retained for a specified period due to legal obligations or the need to resolve an ongoing dispute.
8.3 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. If you contact us by email in this regard, we will take action as quickly as we reasonably can.
8.4 Right to Data Portability
You may request your personal information in a structured, commonly usable format that you can use elsewhere. This right is subject to certain technical limitations.
Policy on Minors
All services offered by 2299 bdt are intended solely for individuals aged 21 or older. We do not knowingly collect or process the information of any minor.
Age is verified at the time of registration. If we become aware that a minor has opened an account, that account will be closed immediately and any information collected will be deleted.
If you suspect that someone you know who is a minor is using our platform, please inform our customer support.
Changes to This Policy
2299 bdt reserves the right to update this privacy policy at any time. In the event of significant changes, we will post a notice on the platform and, where possible, notify you via your registered email or mobile number.
Continued use of the platform after any changes will be taken as acceptance of the updated policy. We therefore recommend that you revisit this page periodically.
To learn more about us, visit our About Us page, which provides a general overview of the platform's operations and policies.
Contact
For any questions, requests, or complaints regarding this privacy policy, please contact us:
- Live Chat: Speak directly with our support team via the platform's live chat feature — available seven days a week, 24 hours a day, in both Bengali and English.
- Email:
Our support team will process your privacy-related requests as quickly as reasonably possible. General questions can usually be answered through live chat; for more complex matters, please contact us by email with a detailed description.
For general enquiries, you can also visit our FAQ section — answers to many common questions are already available there.